4/10 – Schlecht
David B.
24. Apr. 2024
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Horrible Communication
I reserved this property on 02/06/2024 for 2 adults and 2 pets for 2 days. This property was in the 100% total eclipse area and we wanted to be able to view it from the house. On 02/21/2024, I called back to add an additional day so we would have 3 continuous days The reservation stated that check-in instructions would be given 2 days before arrival. We did not get those instructions. On the morning of the 6th I attempted to contact the host to check on those instructions. We would be driving 200 miles and wanted to make sure we had a place to stay. We got voicemail. I called VRBO and informed them I had not received check-in instructions and they said they saw my reservation and to proceed to the property and they would contact the host. They could not contact the host either. When we got close to our destination we again called VRBO and told them it was check-in time and we still did not have check-in instructions. They said they would "take care of us" but we didn't have any guarantees. Check-in time came and went and we were still driving in hopes of having a place. I pulled over and checked email and we finally received check-in instructions AFTER our official check-in time. This was very stressful since we were not sure we would have accommodations. San Antonio was solidly booked due to the eclipse.
When we arrived we checked out the property and saw the backyard grass was knee-high overgrown and the downstairs TV did not turn on. Not FUN at all.
David B.
Aufenthalt von 2 Nächten im April 2024
