We had booked a property for Christmas celebrations, for a total of 13 people over the course of 3 nights. We were very excited about the trip but unfortunately, our excitement turned into disappointment when we realized that the information provided on the website was not entirely accurate.
1) The couch had a big, dirty stain, and there was residual feather and balloon debris scattered all over it. As a result, we had to sit on the floor instead, which was not hygienic.
2) When the kids went to play table tennis in the media room, they discovered that the table had a broken leg, which was yet another disappointment.
3) We found used kids' socks in the bunk beds, which was unacceptable.
4) There was no cleaning broom provided to clean the floors, except for a large broom meant for outdoor use, which was not suitable for indoor cleaning.
5) We were only provided with two trash bags for the entire three-day stay, and there were no utensil scrapers or basic aluminum foil available in the "fully stocked kitchen", as advertised on the website. The utensils provided were made of fibers, which were not microwave-safe, making it difficult for us to use them.
Lastly, when we checked out, the host asked us to pay for couch cleaning, even though we did not use the couch at all. Overall, we felt cheated, and we would not recommend this property to anyone.
It is not at all genuine.