6/10 – Okay
Philip C.
12. Aug. 2025
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
This is not the property we stayed in. It apparently had flooding, and we were moved to another property the day before. We were told we were getting a good deal as the new house rented "at a higher rate", but was nowhere near as nice as the other was in picturse (obviously did not get to see it in person). We were told check in was at 4, and then told we could check in at 3, however upon arriving at 4pm, they were still cleaning and told us to come back in an hour. We had to then go find something to do for an hour, and actually did not get back until 6pm. At that time the house was clean, and sufficed for our 2 night stay. However, the host was very inconvenienced sounding about our complaints with both the move and not being able to check in on time. They told us they would make it better, and mentioned refunding the cleaning fee, but only refunded us 21 as a pro-rate for the 1 hour late the cleaning people left. Overall, the house we stayed in was mediocre at best. I appreciate them offering to refund us our money, however finding hotel rooms for 6 adults in Anchorage at the last minute sounded like a worse option than them placing us into another property.
Philip C.
Aufenthalt von 2 Nächten im August 2025
