Wüstenoase – Toller Pool/Wasserfall/Feuerstelle/Büro

Thank you for taking the time to share your experience, and we genuinely apologize for any inconveniences you encountered during your stay. We appreciate your feedback and want to address each concern you raised. We sincerely apologize for any confusion regarding the check-in process. We provided the door code and a contact number in the email to assist with any questions or issues. We regret any frustration this may have caused. Regarding the hot tub, we understand the importance of this amenity and want to clarify that it was a recent addition. While it was not fully installed at the start of your stay, our team worked diligently to have it ready for your use as quickly as possible. We apologize for the early morning disturbance caused by workers. We have taken steps to ensure future guests are not inconvenienced by early arrivals. We've taken note of your feedback on drink ware and immediately addressed the shortage of wine glasses by adding new ones. Please know that we offer a variety of other glasses and cups for our guests' use. Regarding the deposit, we want to clarify that it was not charged to your account, and therefore, there should be no deduction. We appreciate your understanding and would be happy to address any further concerns or questions you may have. We value your feedback as it helps us improve, and we hope to have the opportunity to host you again with an enhanced experience.