My friend & I were taking a girls trip, away from our families, and were looking forward to rest & relaxation. When we got to the room, we noticed the sheets on the bed were dirty.(the first thing I do when I check in is check the bed) There were hairs in the bed & stains on the sheets. We called the management company who reassured us it would be taken care of. We left for the beach to watch the sunset and came back to the room only to realize they had just dumped us some new sheets on the counter. Didn’t bother to make the bed for us so we had to strip & remake the bed ourselves, something I should not have to do on the first night of my vacation. I find this completely unreasonable. They should have done their job & we should’ve had a clean bed to start with. After settling in our room a little more, we realized the shower curtain was moldy and the rug was nasty & had not been vacuumed. We called back but they couldn’t do much late that night but assured us the property manager would call us the next day. We received a call from Laken the next day who was not very helpful. She basically offered us a late check out, acted like they had resolved the issue, and wanted to move on. She finally said she could refund the cleaning fee, since we didn’t feel like the room was clean, but I have yet to see that refunded on my credit card. I feel like management handled this poorly and are doing a disservice to the owners of this unit. The unit was cute but was certainly not clean and made our stay very stressful. We never felt like anything was clean & ended up sleeping with our beach towels as our blankets. I am a business owner and feel that I have trained the representatives of my business well and I want to know when they are not living up to my standards. There are so many things they could’ve done to make sure we had a comfortable stay and they dropped the ball. Very disappointing girls trip, and we will never rent here again.