We did not receive check in information the day before our check in date which seemed odd. Called the homeowner the day of check in, no answer - left a message. Emailed homeowner through VRBO app, did not get a response for hour+. Reached out to VRBO, was told to contact the homeowner because they had not shared check in information with them yet either. Soon after hanging up with VRBO the homeowner texted that he had guests check out that morning and the house cleaner discovered a broken out window and a cracked window and he would try to get them fixed. He called 60min or so later and said that he couldn’t get them fixed and said I should cancel the reservation and ask for a refund. I assume this was a scam because we were well beyond the cancellation/refund period. The reservation was for a week that included Christmas. Very suspect that he had a guest that was checking out on Thursday, December 21 in Heath, TX. Possible but not likely. VRBO was not able to find a comparable rental and was not helpful in finding replacement accommodations. Was “disconnected” several times with VRBO agents, they don’t apparently enter notes in the VRBO system because I had to start over with VRBO each of the 4 times I had to call them. VRBO did not return calls as promised. Traveled 1000+ miles with family dog for a Christmas vacation but were left scrambling to find a family member that could accommodate us. Terrible experience.