Kinoraum - Spiele Den - beheizter Pool & Spa - Erlebnis-Zwillinge - eine Rate 365 / DPY

Thank you for taking the time in your day to write your review.

We respond very quickly to any enquiries and our management company operate a 7 day service. We would have liked to have had the opportunity to have resolved this during your stay. This is the first we are aware that you thought the pool heating wasn't working.

Nevertheless I have followed up on this upon receipt, and I can confirm the pool heating was working for the duration of your stay.

Pool heating temperatures are guided by state licenses to 86 degrees, however the management company confirmed they did respond immediately to check your enquiry and increased the temperature upon request.

The land behind the property has always been ear marked for development and the lots are marked out, it is not advertised as a conservation area, and its potential development is addressed in our Ts & Cs.

The single story bungalows and beautiful lawns have been built and laid in the last few months, although they are well screened by our own foliage we planted for continued privacy.

I will be sure to thank the management company on your behalf. Its good to know they continue to do an excellent job, maintain their high standards, and meet and exceed both ours, and our guests expectations.

Thank you very much for taking time to submit your review, and your lovely comments.

All feedback is welcome, it assists us to improve, and see how we can optimize our service for guests to experience a happy and memorable stay.

Cleanliness and comfort is a priority. Becky & her Team at AAA Lux Villas work really hard, so this is a great credit to them, thank you.

Mattresses are diffictlut, they are very personal, and nothing can compare to your own bed at home, however we are able to supply memory foam toppers upon request.

Once again, thank you for your kind comments for our team, I will ensure it is passed on and hopefully we will be seeing you again soon.

Thank you kindly for your review. it is much appreciated and very helpful for future guests.

Mattress's are very personal and just a different bed & surroundings & switching off from a normal daily routine can make a difference. We've explored different ideas from water beds (that we use at home ourselves) to orthopaedic.

All queries & concerns how ever unusual are welcomed by ourselves and the management company and we will always accommodate where reasonably possible. For example had a memory foam mattress topper been of assistance, there is one available upon request. Had that one already been in use in another room, a further topper would have been purchased for your assistance at no cost to yourselves.

We hope you have been left with some wonderful memories and look forward to you returning to stay with us soon.