Palm Springs Oasis! Private, spacious, pool, spa, sauna shower!

Your group was wonderful. Please come back anytime!

Julia, you were the perfect guest! Please come back anytime. ;)

You were a great guest and so easy to accommodate. We appreciate you!

Sam, you are a prince among men. Thank you so much for being such an awesome guest!

We were genuinely disappointed to read your review, especially given the extent to which our team worked with you throughout your stay. For clarity, the property is professionally cleaned after each stay and inspected prior to each arrival, and no issues were found with the drains, kitchenware, outdoor areas, or spa either before check-in or after departure. None of the concerns referenced in your review were reported during the more than 30 communications we exchanged with you throughout the weekend. During your stay, the majority of your communications were requests that we adjust the home and spa heat remotely, despite detailed instructions posted in the home explaining how to do so independently. Nevertheless, at your request we set the house temperatures and adjusted the spa to 104°F remotely each time you asked, and our monitoring system confirmed that the spa reached 104F each time it was activated. As noted in the house instructions, for equipment protection the spa cannot remain running continuously while guests are away, as doing so can damage the motor. The spa would not remain heated while guests are out. Despite the volume of texts and emails received during your stay, our property manager made every effort to accommodate your requests promptly and professionally. As the owner of the home and someone committed to my guests’ experience, I personally stepped in after receiving your unexpected complaints to address the concerns you conveyed the morning of your checkout and provided my direct phone number. You did not respond to my outreach, so the suggestion that we responded with indifference is simply inaccurate and unfair. We take pride in maintaining the home carefully and supporting our guests, and both prior to and after your stay our consistent five-star reviews reflect that record. We were disappointed by this outcome given how hard our team worked to accommodate you and your guests. If there are any concerns at check-in, we always encourage guests to notify us immediately so we can address them right away and ensure the stay is as comfortable as possible. Reviewing the house and pool instructions and adjusting the temperature settings directly allows guests to customize the environment exactly to their preference.

Thank you for such a great review. WE appreciated what wonderful guests you were. Please come back anytime!

Robert, your group was awesome. Thanks for being such great guests! You are welcome back anytime.

You were a pleasure and so wonderful to host. Please come back anytime!