Marina Pinacate Villa 7 2 BR Villa

Hello Vanessa, Its great to hear you had a wonderful time, on your next stay we'd be delighted to see you. Best regards, Casago Reservations

Hello Anthony, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hello Tara, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team

Hello Gerardo, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards

Hello Chris, Thank you so much for taking the time to share your experience with Casago Reservations. We take pride in knowing our guests are happy with their Vacation experience. Best regards

Hello Edith, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come.

Hello Alan, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards

Hello Crystal, We are so grateful for your review. Thanks for sharing your rating with us and the community.We look forward to serving you for many years to come. Best regards

Hello Edgar, Hope you are doing great. I would like to start off by thanking you for answering the survey. We strive to provide the best service possible and the only way to do that is by getting feedback from our renters to identify their wants and needs, if you can provide me with more information I will appreciated. Please feel free to contact me in case if you would like me to assist you with any future needs, I will be more than glad to help you! Have a great weekend, Edgar Arias Manager | Las Gaviotas and Marina Pinacate

Hello Ileana, Hope you are doing great. I would like to start off by thanking you for answering the survey. We strive to provide the best service possible and the only way to do that is by getting feedback from our renters to identify their wants and needs. We love to hear that the renters had a great time with us. As we consider you now part of our family. We will let the owner know to see if he can change the mattress. Please feel free to contact me in case you would like me to assist you with any future needs, I will be more than glad to help you! Have a great weekend, Edgar Arias

Hello Aidee, Hope you are doing great. I would like to start off by thanking you for answering the survey. We strive to provide the best service possible and the only way to do that is by getting feedback from our renters to identify their wants and needs. We love to hear that the renters had a great time with us. As we consider you now part of our family. We have fixed the water pressure, and hot water, we are going to let the owner know to change the mattress I do apologize, for future reference we can send maintenance to do any repairs on the condo if you need any help like the hot water or the pressure. The washer is fixed. Please feel free to contact me in case you would like me to assist you with any future needs, I will be more than glad to help you! Have a great weekend, Edgar Arias

Hello Racheal, Thank you for choosing Casago Reservations. We are so grateful for your review. We will pass your recommendations to the corresponding office. Thank again, and we hope to see you again soon. Best regards

Hello Alejandro, Hope you are doing great. I would like to start off by thanking you for answering the survey. We strive to provide the best service possible and the only way to do that is by getting feedback from our renters to identify their wants and needs. We love to hear that the renters had a great time with us. As we consider you now part of our family. We will let the owner know to see if he can change the mattress, we have fixed the water pressure same as the internet. Please feel free to contact me in case you would like me to assist you with any future needs, I will be more than glad to help you! Have a great weekend, Edgar Arias Manager | Las Gaviotas and Marina Pinacate

Hello Natalia, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, we would look up on the things that you reported to work on them, On your next visit, we'd be delighted to see you! Best Regard Casago Team

Dear Severo Thank you for sharing your feedback. We’re truly sorry to hear about the water issues you experienced during your stay. That is certainly not the level of service or comfort we aim to provide, and we completely understand how frustrating it must have been—especially while trying to get ready for dinner or during basic daily routines. While the water pump issue was unexpected and unfortunately impacted your experience, we regret that it wasn’t resolved promptly during your stay. We’ve since addressed the underlying problem and taken additional steps to prevent similar situations in the future. We also appreciate you pointing out that this was not a general issue in the area, and we’re working closely with our maintenance team to ensure our property standards are consistent and reliable for every guest. We value your feedback and sincerely apologize again for the inconvenience. If you choose to give us another opportunity in the future, we’d love the chance to make it right. Warm regards, Gabriel Martinez