2/10 – Ungenügend
Richard & Michelle G.
15. Apr. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Not What We Paid For
I booked this home for an annual ski trip. We chose this home for its listed amenities; jacuzzi, pool table, media room. Sadly, none of these were in working condition. The pool table had no chalk, media room had no audio, and jacuzzi didn't work. Media room, we spent 2 hours discovering a broken wire and re-wired the whole system, luckily, we had an AV guy in our group. Jacuzzi was the biggest disappointment, not only was there not enough water to cover the jets rendering those useless, it was EXTREMELY difficult to access as it is wedged in a corner surrounded on 3 sides by walls, you can't walk around to remove the top. Please if you rent here, do not attempt to open it alone as it is extremely dangerous, you have to get inside it to push the top back, our friend slipped doing this and the top knocked him over and fell on him, luckily there were 2 others with him that helped pull it off. The disappointments didn't stop there, the kitchen was a mess, one example is the microwave, you can't see the display, only one button works. After spending too much time trying to figure it out, I texted the host/owner, she informed me it did work, you just can't see the display?! While the owner was quick to respond, the solutions weren't helpful. The problems should have been recognized & repaired prior to check in. She also referred to the welcome letter which contained bad info. I was hoping to write a more favorable review to include the owner took care of us, but she hasn't.
Richard & Michelle G.
Aufenthalt von 3 Nächten im März 2024
