LARGE 5 BEDROOM FAMILY HOUSE W/ GAME/MEDIA CENTRAL DFW 5 MIN TO LAKE AT&T

Thanks Bo, Bo and Family - Wonderful Guests! It was an absolute pleasure hosting Bo and their lovely family. From the very beginning, communication was clear, prompt, and friendly. They were respectful of both our home and our neighbors. We’re happy to report they left our space in immaculate condition—it was just as clean and tidy as when they arrived. It was clear they treated our home with great care, following all the house rules without issue. Having them as guests was effortless and positive. We would not hesitate to welcome them back anytime and wholeheartedly recommend them to other hosts. Thank you for being perfect guests. We hope to host you again on your next trip to the area!

Thank you it was our pleasure hosting such a sweet family.

Thank you for your feedback. We are sorry to hear your stay was not as expected and we take all comments seriously. Regarding the specific points raised: Pet Hair & Odors: We proudly welcome pets to our property and understand that occasional pet hair is a possibility. Our team's rigorous post-checkout protocol is specifically designed to address this, involving deep carpet cleaning, anti-allergen vacuuming, and detailed sanitization of all surfaces and linens to ensure comfort for every guest, including those with allergies. We regret any shortfall in this process and were ready to address your concerns immediately had we been notified. Broken Bed & Maintenance: All furniture, including beds, is inspected prior to each guest's arrival. We have no prior reports of this issue and our 24/7 maintenance team was available to resolve it promptly. Pests & Mold: As part of our standard cleaning, we actively remove webs and insects, which are common in natural environments but should not be present indoors. We address moisture proactively and have no record of mold in the bathroom. A professional pest control service treats the property on a regular schedule. We are genuinely sorry these concerns were not brought to our attention during your stay, as we are committed to resolving any issue in real-time to ensure guest satisfaction.

Thank you for your review. Regarding master bathroom i am pretty sure that it was in a great shape. We had cleaners take pictures after every clean so that we can verify the cleaning was done correctly and provide great experience for our guests. And we have time stamped picks that we file before every checkin. I definitely agree about grill, we are planning to add grill in our property so that our guest can enjoy outdoor cookout during their stay. We definitely strive to improve and provide best experience as we continue to evolve. Thank you

"Unfortunate Experience with Guest" I recently hosted Ellarice who unfortunately tried to avoid paying for their reservation. The guest attempted a chargeback, but thankfully, VRBO intervened and resolved the issue in my favor. While I appreciate VRBO's support, I would not recommend hosting this guest again. Based on this experience, I believe it would be wise for other hosts to exercise caution when considering this guest for future bookings.