6107 No Wake Zone * 4 Minuten zum Strand * Pool

We’re very sorry to hear about the issues you experienced. As soon as we were notified, we sent a cleaner back to address the concerns, but unfortunately, they were turned away. We also dispatched a technician to take care of the toilet that had been clogged. When he was unable to resolve it, a vendor was sent out the same day to make the repair. The technician also took care of cleaning the vent you mentioned. We wish we had known about the lock not functioning during your stay, as our technician would have been happy to address that for you while he was there. We do appreciate your feedback, and we’ll be sure to share your comments with the homeowner regarding the need for updates.

Thank you for your feedback. We’re surprised to read some of these concerns, as the only issue reported during your stay was the propane tank, for which a refund was issued on 9/16. That said, we are truly sorry to hear that other aspects of the home did not meet expectations. We’ll be looking into the outdoor furniture, pool lounges, hot tub cover, pool table equipment, and other items you mentioned to make sure they are properly addressed. We also appreciate your comments about the TVs and coffee maker, as those are things we want to ensure are straightforward and functional for our guests. While we’re glad the home met your needs overall, we regret that these issues impacted your experience, and we’re committed to improving so future stays are more satisfying.