The George and Evelyn on 8th, George 203

Hi Michael, thank you taking time to provide us with some feedback. We are disappointed that asking our guests to start the load of towels impacted your overall satisfaction with your stay. We have been evaluating our policy on asking guests to start laundering of the towels before they leave. Effective November 1st, we have negotiated with our cleaning company to add in laundering of the towels as well. Our condos all feature a memory foam mattresses with 5 star reviews and medium firmness levels to try accommodate most guests preferences for mattresses. We proudly have almost all guests rate our property 5 stars for cleanliness, location and communication. We try to make every guests stay as easy as possible by stocking more than just essentials (laundry soap, dish soap, shampoo, conditioner, bodywash, extra toilet paper) we also offer comprehensive barware, spices, and fully stocked cooking and serveware.

We apologize that you had some difficulties with using door codes to access our property. The exterior building door codes do not change at check out times, but exterior building doors are are locked for security purposes when the stores on the ground level are closed. You received a an email from us providing all the codes including the exterior door codes for your stay which are different than the front door of each individual condo. The only code that is disabled is the one for the condo you rent at the time of check out. We are thinking you were not using the correct code to enter from the parking lot. Our check in and out times are listed both on the booking site as well as on the email confirmations that go out to each guest and listed in the printed house guides. These have not changed since we started making the property available for rental. We understand that putting towels in the washing machine (using detergent we provide) and dryer before exiting takes a little bit of time. We do not ask guests to put them away. By having guests do this quick task, it helps our cleaning company on busy check out days be able to prepare the units for the next guests. Thank you for your kind comments on how clean and beautiful the condos are. We have only had 5 star reviews from guests and were disappointed to see your feedback.