2/10 – Ungenügend
Aldercy
26. Apr. 2025
Verbesserungswürdig: Kommunikation
This was one of the most stressful travel experiences I’ve ever had. My boyfriend and I stayed at this condo in Ellsworth for three nights. The place itself was fine, but the security deposit that was 5x the total stay amount turned into a nightmare. After checkout, the host accused us of having a cat that damaged the sofa. We don’t even own a cat—we’re both allergic. He withheld two-thirds of the security deposit without giving us any proof, despite saying he had “security footage.” When I asked to see it, he completely stopped responding.
I had to go through multiple VRBO agents and even escalate to a supervisor to get my money back. It took days, constant follow-up, and so much unnecessary stress. No apology, no explanation—just silence up until I had to fight to get the deposit back because VRBO ended up not being helpful either since the payment couldn’t be processed through their platform. If you want a relaxing trip and don’t want to fight for your own money, I strongly recommend staying elsewhere.
Aldercy
Aufenthalt von 3 Nächten im März 2025
