Malerisches 2 Schlafzimmer, 1,5 Badezimmer Condo mit Flussblick am St. Clair River - U2

Thanks for staying with us Dustin!

Thank you for taking the time to share your feedback and for highlighting how much you enjoyed our property’s beautiful views and prime location. We take great pride in our home, so we are truly sorry to hear that your experience with maintenance did not meet your expectations. We aim to be fully transparent regarding the situations mentioned: HVAC & Air Conditioning: When you alerted us that the AC unit was blowing warm air, we immediately dispatched a certified HVAC technician to service the system so your comfort was restored. It was also very hot outside during your stay. Maintenance & Repairs: Our local maintenance coordinator arrived on-site promptly to assess the stair tread and inspect the dishwasher. The dishwasher and air conditioning was replaced with new units after your stay. The loose cosmetic stair piece was repaired. Guest Communication & Support: We strive to maintain continuous, direct communication with every guest. We responded to your messages through the platform, dispatched local support right away, and provided supplies (including batteries) as an immediate interim measure while waiting for scheduled follow-ups. We always aim to provide a 5-star experience, and we appreciate your feedback as it helps us continually refine our local guest services and vendor response times. We hope you were still able to enjoy the beautiful setting during your stay.

As stated, I am sorry for the inconvenience of the key being missing. It should have been there and we had someone there quickly with the key as soon as we found out. There are always plenty of towels, you must not have looked in the right location. If you contacted us we could have assisted you with locating them. Thank you for your stay.