6/10 – Okay
Ronda D.
20. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Convenient and comfortable, but probably would not rebook
The home itself inside was very clean, beautifully updated, well furnished with comfy beds, however the outdoor space and neighborhood was very rundown and disappointing I now understand why no outside pictures were included because it would have influenced my decision to book.
The communication with the host was unfortunately not consistent or very good. This perhaps was the most disappointing to me - more so than the neighborhood. Initially when I booked, I wrote an introductory email as it recommended at booking and heard back nothing. In that email I asked an important question I needed answered for our arrival.
Several weeks out I inquired - again - about my check in question as we would be arriving late — again no response. I had to contact VRBO and then eventually heard back from Bel at their prompting.
When I got the check in info 3 days prior, the address was not included so I had to message her. Based on prior experience it caused a lot of unnecessary stress. She did apologize. However in that check-in email she didn’t let me know about parking or any information about check out. She did respond promptly to both of those, however when we had an issue with the toilet on day 2, no response again.
Should you rent the property, arrive during the day or you will have a difficult finding the home as it was pitch black with no outside lighting and the house number is hidden from the street and you’d never know the parking was in the back.
Ronda D.
Aufenthalt von 3 Nächten im April 2024
