Grosse Villa mit 2 pools, jacuzzi, barbacoa, Bergblick & viel Platz

Hello Steve, thank you for your feedback. Sorry that 2 sunbeds were broken- we brought the same as you informed me 2 other ones. Also I would like to bring more chairs but i didnt know that there was only 10- as we have also behind the table two benches to sit . Please let me know the next time ;-). I am happy that you had a great stay- all the best for you. I will bring two chairs today to the villa . Kind regards. Agna and family

Dear tenant. I am very sorry that there was a crack in the large pool and in the small one as well. We had a bad storm a few days before and it seems to have caused these cracks. We had asked them not to enter the affected area - it is in front of the stones in a very large pool. Although it was August and all companies were closed, we treated this crack in the large pool as quickly as possible so that the entire pool could be used without any problems. As you write yourself, we always try to react and remedy the situation as quickly as possible, because our customers are very important to us and our family business is very important to us. As compensation for half a day out of 14 days, we waived the more than 200 euros in electricity costs that arose from additional electricity consumption and did not charge you for it. Both pools were clean when they arrived - as is to be expected. The large pool is now being improved in November and the small one is being repaired or filled up. It's a pity that they are annoyed about the small internal staircase when you have a total of 2 separate entrances from the outside and a large, wide external staircase. Both fridges are new and cool well - just don't fill them up too much like some customers do - because then of course it takes a while for everything in the fridge to get very cold. We have never had any complaints about the stairs, the refrigerator or even the pools - unfortunately this happened shortly before your arrival because of the storm and a 2-week repair was of course not possible for us during your vacation, hence the small compensation of over 200 Euro. I also tried to offer another house for a better price- but you didnt want it. All the best and kind regards from the Buch family

Vielen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und freuen uns, Sie in einem unserer Häuser erneut willkommen zu heißen. Alles Gute für Sie und sonnige Grüße aus Denia

Vielen lieben Dank für Ihre gute Bewertung. Sie sind uns stets herzlich willkommen . Ich freue mich, dass Sie Ihren Urlaub in einem unserer Häuser genießen konnten und wünsche Ihnen alles Gute! Ihre Familie Buch