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4/10 – Schlecht
Dawn F.
25. Jan. 2023
Great house not so great service
This was our second year renting this house. We loved it so decided to come back, that was even after they raised the rates by almost $1500 for same week. I had left a hit list of items last year that apparently was ignored. First of all for a house of this quality, there should be a working grill not one that had one of the burners not working and the others were mostly clogged with uneven heat, plus a lot of rust on it. Last year, they wheeled in a new grill for us as the gas line was rigged and not working. Apparently, that was taken away and we were left to deal with the one that should be replaced. $500 for a new grill, a good investment for future rentals. Pool water level was very low by day 2, so fortunately we are pool owners and realized that the filter was sucking air. I also informed them perhaps there was a leak. Not sure if it was serviced the day we arrived.
Vacasa....I was worried right off the start when Outer Beaches sold to them. We had a bad experience two years ago and apparently things haven't changed. First of all, we could speak to no one about issues that we had at the house. I always had to text them and they said someone would be out. It took four days for a local person to come out. The top oven didn't heat up (same issue last year), the freezer was leaking water, the door handle fell off in main living area (same as last year) in addition to many other small things.
Also, I had reached out specifically before we came down to ask if there was a blender (told no, but there were 3!), if there was a keurig (told no, but there was 1), if they had finally put the ice maker back in the upper bar area (told yes, but it was still a big hole). Basically I don't think they reached out to local management, or local management just didn't care.
I love this house and all that it has to offer, but now I see that Vacasa has increased the rate again and added their charges of close to $1000 to the rental. I will most likely not being coming back again sadly.
I will say we did get in the house by 1pm, so thankfully that was a surprise as they wouldn't let us get early check-in. The cleaning people were nice and told us the one drawer wouldn't open in kitchen, so we called management about that as I didn't want to get charged for something we didn't do.
The most disappointing thing was just not being able to speak to someone. In the past Outer Beaches would be out same day or the next day. I as the lead renter, kept having to listen to others tell me what was wrong. Takes away from me enjoying my vacation.
