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2/10 – Ungenügend
Laura G.
3. Jan. 2023
Disappointing
Liquid Rush is a nice property in a great location (sound front). Didn't expect to have to spend so much time trying to get service from Vacasa and having to clean the place, though. First of all, we drove for over 12 hours only to arrive and find out we had to make our beds. One bedroom didn't have sheets. Took multiple calls to have sheets brought out. Had to sweep the third level floors to remove sand and clumps of hair on the floors. Carpet on second level is dirty and has multiple stains. Was told that it would be taken care of. Wasn't by the time we left. Bedroom on this level developed a water leak in the ceiling during our stay (most likely coming from the unsealed deck above after a heavy overnight rain). Advised Vacasa via email and got no response (they didn't respond to any of my emails). Called later in the day to report the issue. Sand in one of the first level bathroom showers. Game room a mess with baby gates not put away, pictures leaning up against walls. Pool table was a filthy including torn felt on the table and the cues having no tips. Garbage was found in the wet bar sink drain. Two outside trash containers were overflowing with garbage - couldn't close the lids (appreciated by the gulls who visited frequently). We had no place to put trash Saturday, Sunday or Monday. We found a third container a few days later at the street in a ditch partially underwater. No response to email about this issue. Called multiple times and had a visit from housekeeping supervisor (who delivered our sheets) Sunday afternoon and assured us the garbage issue would be taken. Never was. Tiki Bar area was a total disappointment. Grill was filthy and we had to clean it inside and out before we could use it (burners and burner hoods are falling apart). Spent about three hours removing all the junk in the Bar itself and washing the walls/floors. The refrigerator in the bar was the worst thing we saw here with who knows what in the freezer and left-over food, etc. in the fridge. Had to take everything out and scrub it down so we could use it. I could go on and on but I think you get the idea. Everything above (and more) was sent to Vacasa on an email - never got a response. Vacasa reps I spoke (detailing all of the above) with were apologetic, yet aside from getting sheets after multiple calls, nothing was taken care of.
