Wunderschönes 3-Schlafzimmer-Wohnhaus am Ward Pkwy 25

I'm truly sorry to hear about the challenges you faced during your recent stay. It's disheartening to learn that your experience fell short of our usual high standards. Please know that we take your feedback seriously and have already taken steps to address the issues you encountered. Firstly, I want to assure you that we have always provided contact numbers for our guests, as we understand the importance of being accessible. However, we do emphasize the use of our messaging thread as the primary mode of communication, as it allows us to ensure that important details are not overlooked by multiple team members. Nevertheless, we are available via phone calls and texts as well. Regarding the specific issues you mentioned, we have made immediate adjustments. We've looked into the doors and have since added more signage to prevent any future inconvenience. These updates are detailed in our house manual and check-in instructions, which we encourage all guests to review upon arrival. Furthermore, I regret that the cleanliness of the home did not meet your expectations. We have since taken action by engaging a new cleaning service to ensure that our standards are consistently upheld. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience you experienced during your stay. Had we been made aware of these issues earlier, we would have addressed them promptly to ensure your comfort. Thank you for bringing these matters to our attention. We sincerely hope to have the opportunity to host you again in the future and provide you with the exceptional experience you deserve.