2/10 – Ungenügend
Faizan K.
16. Jan. 2024
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Avoid This Property!
This was by far the worst rental we have ever stayed at and the service provided by Vacasa was even worse. Upon arrival, we found that the gas fireplace in the living room was not working and the lights in the basement were not working properly either, making it very dark. There was no heat in the basement as it was freezing down there to a point where we needed jackets. The bedroom my wife and I stayed in was in the basement, and that was also freezing cold with a draft that was coming in from the closed window. We had to put towels by the window to try and help with the cold draft. I immediately contacted Vacasa, informed them of these issues, and was told a ticket has been created and someone will contact me shortly, but no one did. We could not sleep because of how cold it was in the basement and it was the worst night sleep we have ever had staying at a rental and we have stayed at plenty of them. We stayed a total of 3 nights, 4 days and I contacted Vacasa every single day to have someone fix these issues and every single time it was the same answer that, “the ticket is open and the local staff is aware of the issues and they are working on this”. During our entire stay none of these so called “local staff” members bothered to reach out or show up to try and address these issues. The house was poorly cleaned and our guests found a bundle of hair on a pillow in their room. Overall, I would not recommend this rental at all and would also avoid using Vacasa at all costs.
Faizan K.
Aufenthalt von 3 Nächten im Januar 2024