6/10 – Okay
Erin P.
13. März 2024
Gut: Sauberkeit und Lage
Verbesserungswürdig: Kommunikation
Amenity Not as Advertised
We have stayed at the SnowFlower condominium several times, and stayed in this property last year. We enjoyed our stay last year and were happy to return. The convenience of the location is hard to beat - just a short walk to the resort base and gondolas. The more significant issue was related to the amenities. Like many families, we specifically chose a rental based on the availability of an individual washer/dryer in the unit. This is an essential amenity to us as it allows us to pack less and reuse. It is also essential, as an in-unit set up allows you to do laundry at your convenience. The washer and dryer on this property did not work for the entirety of our stay. There was no power to the dryer, and the washer would not turn on. While the button was replaced on the washer on the second to last day of our week-long stay, we discovered that the washer wouldn't drain. I spent so much time back and forth with the management company, to no avail. We were provided quarters for the shared W/D which was kind, but still required taking 2 hours every other day to do laundry. This is an incredible bummer when you have an activity-packed schedule. We asked for a significant decrease in the advertised rate and were given a nominal refund of 3%. The right answer, at the beginning, would have been to replace the units the same day, or the refund off the advertised rate as requested. We also suggested they remove the amenity from the listing so as not to disappoint future travelers.
Erin P.
Aufenthalt von 7 Nächten im Februar 2024
