Turquoise Place 1805D | Whirlpool & Grill auf privatem Balkon | Strandlage | Strandurlaub

Thank you for sharing your feedback. We’re glad you enjoyed the resort, lazy river, pools, and beautiful beach, but we’re sorry the condo itself did not meet expectations. We appreciate you bringing the twin beds, oven performance, kitchen supplies, and balcony furniture to our attention. We have shared these concerns with our team and the property owner so they can be reviewed and addressed. Feedback like this is helpful as we work to keep our properties comfortable and well maintained for our guests. We hope you’ll visit the resort again and that we have the opportunity to provide you with a much better experience next time.

Thank you for your feedback—we’re glad to hear you enjoyed the beautiful views, welcoming atmosphere, and time with your family. We understand your comments and agree—this unit has a lot of potential, and it should reflect that in every detail. We’re having our Property Care team review each of the items you mentioned, including the wall touch-ups, general wear, loose fixtures, and the odor in the utility room, to ensure everything is addressed properly. We appreciate you bringing this to our attention and hope to welcome you back for a stay that fully matches both the setting and your expectations.

Thank you for sharing your thoughts with us! We're thrilled that you loved the condo's fantastic location and spaciousness. Your feedback about the beds and patio furniture is noted, and we're glad you found the condo well-equipped for your stay. It's fantastic that the pool and lazy river were a hit with your kids. We look forward to the possibility of welcoming you all back for another wonderful getaway!

Pamela, thank you for your feedback. We are glad you enjoyed the condo and facilities. This is the time of year that owners engage in deep cleans and decide to make updates to their condos. Your input is important to us as we’ve passed these concerns to our Property Care Team. We’d love another opportunity to impress you. Please let us know next time you’re ready for a Beach Getaway so that we can save you $$ on a future stay! Thank you!

We are sorry to hear that the condition of the unit did not meet your needs, particularly concerning the missing oven mitts and the lack of hot water in the spare bathroom. We understand how frustrating it must have been to encounter these issues during your stay. We encourage all guests to reach out with any issues during their stay so we can swiftly address such concerns. Please know that we are committed to providing our guests with a comfortable experience. Regrettably, we fell short in this instance. Your feedback is valuable, and we will take immediate steps to rectify these issues and prevent similar occurrences in the future.

Meghan, thank you for sharing your review! We are glad you enjoyed the spacious area in the condo and the location! We are sorry to hear the kitchen was in rough shape upon arrival. We wish you would've called the 24/7 hotline to let us know as we could've sent cleaners to come back for the dishes and to deliver more utensils. We don't have any emails in your reservation from you since we sent the arrival information by email. We apologize for any missed communication with you! Since your stay, we have inventoried and replaced all missing utensils in this condo! We have also informed the maintenance team about the dishwasher and washing machine to inspect, fix, and clean as necessary. The property manager is also working with the owner to replace some furniture. We thank you for letting us know and would love another opportunity to impress you! Please reach out direct next time you're ready to book a vacation so we can ensure you have any and everything you need for a perfect Getaway!