8/10 – Gut
ilya z., Belmont, CA
6. Jan. 2024
Gut: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Nice place with some caveats
The good:
The apartment was recently renovated, it's clean, has the latest amenities, and is located minutes from stores and public beaches. The owner provided beach towels, chairs, an umbrella, a cooler, and even snorkeling equipment. The management is responsive (for the most part - see below).
The bad:
Noise! There is no A/C, so you will almost certainly sleep with windows open. People are moving in and out, walking past your bedroom windows talking loudly, and slamming doors day and night. Also, there are wild chickens everywhere with roosters crowing all night long. So, if you want a quiet place, look elsewhere.
Another problem is that even though the management company is responsive during business hours, their after-hours support is virtually non-existent. We had an issue with the fire alarm in our unit going off 5 times in the middle of the night. I called the emergency support line and was promised that "a manager" would call me back right away. An hour later I called again and was told that "an on-call team" would get back to me but nobody did. Meanwhile, the alarm kept blasting. In the end, they contacted me after the office opened in the morning and sent an electrician to fix the issue. I was offered compensation for the troubles but having my family stay awake all night long listening to the fire alarm wasn't my idea of a dream vacation.
ilya z.
Aufenthalt von 11 Nächten im Dezember 2023
