4/10 – Schlecht
Judy A.
18. Jan. 2024
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Very Dissapointed
I will begin by saying we have been coming to Kolea for about 7 years now and have never been treated so poorly. When we arrived a listtle bit after 4pm the laundry was not completed. Jessica had to come in and finish the laundry. We were asked to leave our shoes outside, which is something we do anyhow but only after a few hours of walking around the unit our feet were black. Floors were sticky. Dirty pans. Everything was going well until we were approaced in our private lanai about the tiki torches being lit. They actually sacared me a bit and I didn't feel comfortable after that incident. We were blamed that we put the tiki torches in. We thought the conversation at that time was over as we said we wouldn't light them,But I received a call and and email about the same conversation we had. It was a bit intimidating and it bothered us extremly durning the rest of the stay. I was very uncomfotable. We were told no tiki we allowed or to be lit. As I came home and processed the event I really didn't want to write a review or address it anymore. However it is still bothering me that we were targeted as bad guest. I went to the VRBO site where I booked and looked at the pictures and guess what? The tiki torches are highlighted in the pictures and even LIT! The hot tub has exposed wires and someone is going to get shocked. There is no place for guest who smoke or vape. My husband was told he had to go outside the gates. However we witnessed a guest smoking a cigar on the street.
Judy A.
Aufenthalt von 6 Nächten im Januar 2024
