Helles Meerblick-Refugium für 6 - Balkon & Strandzugang - Villas Marlin

Thank you so much, Vanesa 😊 We’re very happy to hear you enjoyed your stay. It was a pleasure hosting you, and we hope to welcome you back again soon! 🌴

Thank you Kevin, it is great that you enjoyed your vacation at Casa Luna, it is a pleasure for us to receive you, and we hope to see you again very soon.

Thank you so much, Angela 😊 We’re very happy to hear you enjoyed the ocean view, the pool, and the convenience of having everything nearby. It’s great to know you felt comfortable and had what you needed during your stay. Thank you as well for your helpful notes — we truly appreciate it. It was a pleasure hosting you, and we’ll be happy to welcome you back anytime 🌴

Thank you so much for your kind review! It was truly a pleasure having you stay with us. We’re so happy to know you enjoyed the area, amenities, and our attention. We hope to welcome you back again very soon! Warm regards Georgina

I am very glad that you enjoyed your vacation days in beautiful Cancun. I appreciate your comment about the fan, it was fixed immediately after your comment. Fortunately, we have AC to guarantee the comfort of our guests.

I´m sorry to hear you´re not fully satisfied with your experience. During certain seasons, like this one in Cancun, occupancy is high and the pools can be crowded.

Thank you Andrea for your comments, we will consider them, they help us a lot. I'm glad you enjoyed your stay and we hope to see you again.

I hope you enjoyed your vacation, thank you for your comments. In the description of the apartment we include the information relevant to the equipment, I hope it will be useful to future guests.

Thank you for your feedback. We’re truly sorry to hear that your experience wasn’t what you expected. We take all comments very seriously, as our goal is always to provide our guests with a comfortable and pleasant stay. We were surprised to learn about the issue with the bathroom through your review, as we were never contacted directly during your stay. Clear and timely communication is key for us to be able to respond and resolve any concerns immediately. Had we known, we would have done everything possible to address it or offer you an alternative solution. Please know that the satisfaction of our guests is our top priority, and we remain committed to continuously improving our service. We encourage all our guests to reach out to us during their stay — we are always here to help. Regards Georgina

Thank you for your comments, I am pleased that you have enjoyed these vacation days, I appreciate all your comments and of course, we are considering them so that our future guests have a wonderful experience. We hope to see you soon Sincerely Gina

Thank you for sharing your feedback. I´m sorry to hear that your experience didn´t meet your expectations. For us, the most important thing is that you enjoy your stay to the fullest. Our staff, who was attentive to your stay, did not receive any notification from you during your stay to be able to correct these inconveniences. I appreciate your comments and we will do everything necessary to ensure that our Future guests have a better experience like all our previous guests. I hope that your request that we eliminate the charge for cleaning the apartment since you could do it on your own, since your wife, as you mentioned, was a former cleaning lady, has not affected you much, but as I told you at the time, we must make sure that procedures were followed appropriately. Best Regards Georgina