Modernes Luxushaus am Meer mit 5 Schlafzimmern am Jaco Beach - Casa Rio Mar

Thanks Jordan!! It was awesome meeting you guys. I look forward to you coming back again and staying with us. Cheers

Thank you so much, Moses! It was an absolute pleasure hosting you and your wonderful family at Casa Rio Mar Luxury Villas. We truly appreciate the 5-star review and your honest feedback — it helps us continue to improve for our future guests. We’ll make a few small changes to help keep the spaces feeling fresh and as comfortable as possible. As you know Costa Rica is known for its tropical climate and that natural humidity. Thanks again for choosing Casa Rio Mar for your family getaway. We hope to see you all back again soon! Warmest regards, Matt

Thank you Jake for the much appreciated review we loved having you guys for Jeremy's bachelor get together. Again thanks for letting us host you!! regards, Casa Rio Mar Staff

Thanks for the great review. Enjoyed having you guys and look forward to you coming back.

Thank You Todd! It was a pleasure having you guys and we appreciate the feedback. We look forward to you visiting us again real soon. Pura Vida Matt

Carolina it was great to meet you and your family while you stayed with us at Casa Rio Mar. It makes me happy that you guys had a great time and enjoyed the house. I look forward to you guys coming back and staying with us again in the future. Matt

We truly regret that one of the members in Lawless family had an allergic reaction to something while visiting Costa Rica. It's our goal for each and every customer to have the best time while vacationing and staying at the house and our reviews reflect that. In 9 over nine years, we have never received a complaint for cleanliness, bugs, or resolving unforeseen problems that can occur on any house, timely and fairly. In this case we simply disagree as to the problem, and we offered what we believed were fair and generous solutions in light of our disagreement. First of all Bed bugs are not native to Costa Rica. They have never been in the house . To be sure for our customers we had a professional company come and inspect for them. They use professional lighting and equipment that will detect them. The comment that they are not visible is just not true when it comes to professional pest control methods. The house did receive two professional reports that show there was no bed bugs. Most likely the customer was bitten by a native bug and had an allergic reaction. The doctor who the customer met with was inappropriate to state that he can tell by type of bite. I, as the owner seeking the truth called two reputable doctors in our area and both it is a common misconception for people with a reaction to assume bed bugs not knowing they are not in Costa Rica and certainly not knowable from the bite. In an effort to satisfy our customer.......(only 1 of the 14 guests had this reaction). we offered to pay for a extra hotel room next door during the entire stay eliminating the need to use the in-question bedroom. That offered was not acceptable. We also offered to move them to a comparable house. That too was not acceptable. Instead the group stayed well into the evening of the 5th night when they decided to move to a hotel for the last 2 or 3 nights. We feel we did everything that was possible to be sure there was safety issue, we felt that we offered two very fair solutions if they chose to move. We did not feel it was a reasonable request by the customer to provide a full refund after the have enjoyed and used the house for 5 days of the seven-day reservation. We will provide a credit for future use if the lawless family ever decides to return.

Dan, It was great meeting you guys and your family. I had a blast helping you guys plan a vacation of your life time here in Costa Rica. Now its time to get the family reunion planned and come back and see us. I look forward to seeing you guys again. Pura Vida