Exquisite Paradise View Condo

Thank you for your feedback. While we are glad you enjoyed the magnificent views, we are quite surprised and disappointed by this review, especially given how quickly and attentively our team responded to your private emails to assist you throughout your stay. We always encourage guests to communicate directly through the VRBO app so there is an official record of our prompt service, but regardless of the channel, we made sure to act immediately on your behalf. To clarify a few points for future travelers reading this: Power & Battery: The refrigerator does not run on a battery. The Duracell unit is a premium, emergency backup power source provided specifically for guest comfort during common St. Thomas power outages. It was inadvertently left out by prior guests, but it is an upgraded amenity, not the primary power source for the unit. Furniture: Our living room furniture is brand new (and since replaced). It utilizes a modern protective cover to keep it in pristine condition, not to disguise shabbiness. Maintenance: We are glad our team was able to get the living room AC repaired immediately by your second day. We have also since realigned the patio screen doors and refreshed the outdoor plants to remove any traces of tropical weathering. Amenities: Our listing accurately reflects that there are no televisions in the bedrooms, ensuring all guests know exactly what to expect prior to booking. We take immense pride in our rapid response times and proactive property management. We will continue to go above and beyond to provide immediate, high-level service to all our guests."