2/10 – Ungenügend
Laura T.
14. März 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Worst Experience Booking a Vacation Home
Do not rent this place, or from Vacasa! My wife and I booked a 3 night stay at this condo so that we could bring our boat and utilize the included dock. Before booking I confirmed that the dock had power and water. When we arrived and opened the door the smell of mildew met us, it was filthy with food crumbs on the counter, BLACK MOLD on the inside of the cabinet doors in the kitchen, and a several months old layer of dust. We promptly notified Vacasa who stated that the last person to stay there was 4 months earlier... which means they had not cleaned the home or been in it for 4 months! Vacasa refunded us the cleaning fee, and did nothing else. We then discovered that the ceiling fan was about to come off the ceiling in the bedroom and the door to the washer and dryer was so that you could barely access them. Also, inside the drawers of the kitchen there were sauce packets, dirty plastic silverware and other disgusting items like rusty scissors. When I adjusted one of the couch cushions... literal FOOD fell out along with a sugar packet. Unfortunately it only got worse, and my wife and I had towed a 24' boat over 5.5 hours to be there, there was no simply "going home".We then docked the boat on the TINY fixed finger dock. When I attempted to use the water, it would not work. I called management again who called me back hours later to inform me that the owners had allowed the pipes to freeze and burst months before and had kept this info from Vacasa so they
Laura T.
Aufenthalt von 4 Nächten im März 2025
