2/10 – Ungenügend
Travis W.
30. Okt. 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Terrible experience!
Worst VRBO experience! Property was DIRTY & unkept. Yard had tall grass. The host sent a message that it would be mowed the same day. Never happened. Cicada killers were all over. Immediately noticed the dirty floors. Couldn't walk without shoes because of pet hair and dirt. Temp was 78 inside for 4 full days (set to 68 - the air couldn't keep up). Late the first night, we noticed hairs on the pillows. Pulled down the blankets...the sheets HAD NOT BEEN WASHED! There were human & pet hairs & dirt all over master bed! Second bed also had pet hairs. Had to strip the beds & wash the bedding to sleep that night. Also noticed there were ants in the living room that evening (ended up in our stuff by the next morning) The outlets in the living room did not work properly (some not at all, some had one plug working). The last night of our stay, I got out of the shower & had fleas on my feet. When I looked closely at the floor, there were several dead ones.
We contacted host from the very beginning. She responded quickly. She offered to send cleaners the following day. I refused because I didn't trust leaving my things after complaining about cleaning. She offered a refund of cleaning fee (1/2 to start then full). That hasn't happened yet. In the last message, the host said that a refund "isn't going to help our bad experience." She stated her review will be bad either way. Basically, accused me of lying. I offered to send video multiple times. Should not be allowed on VRBO. So bad!
Travis W.
Aufenthalt von 4 Nächten im Juli 2023