6/10 – Okay
Reika K.
19. März 2024
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Seminole Stay
Blue Heaven was clean, spacious, and everything was as pictured on Vrbo. The location, property, and amenities are exactly what my girlfriends and I needed for a mini vacation.
Unfortunately, during our second night the sewage started to flow up one of the toilets. It eventually leaked through one of the walls into the bedroom and past the door into the hallway. One of the rooms was unusable that night so two of my friends had to sleep on the couch. Not to mention the smell until the next morning.
I would like to point out that the point person at the management company did an amazing job navigating the situation. She got an emergency plumber night of, a cleaner the next morning, and replacement towels. I truly do appreciate all she did for us and she was very responsive.
We were offered a 2 night refund to stay elsewhere but to find a new accommodation last minute that would fit all of us was impossible within that budget. We did receive a minor compensation for the inconvenience.
That said, this experience at the house did dampen our vacation. If it weren’t for the sewage situation, I would have given a 5/5 stars otherwise.
Reika K.
Aufenthalt von 3 Nächten im März 2024