Management company was the only piece that tainted our stay. When I booked the unit I was charged the full balance instead of the half deposit that showed on Vrbo site. I inquired with management company via email and they wouldn’t help me. They said they don’t know how Vrbo handles payment but they did admit they got the money. Management company did not say sorry, was not even polite or customer service oriented in their emails. When I contacted Vrbo they said the management company software doesn’t sync with theirs. Neither party helped me and I let it be. Next, we arrived at night and used the access code to the unit. There were no bath towels in unit. The next morning I emailed management company that there were no bathroom towels and they said they’d have housekeeping bring them, which they did. No apology, no niceties. I also asked for the start up supply of paper towel etc that was mentioned online and there was no reply and we never received it. Never saw staff on the premises all week except for people washing towels and sheets on check out day. The only rug or mat in the unit is at the front door. The sheets are very scratchy polyester. There are no kitchen towels. I mention this so you can bring items from home. Again, these are all management company decisions. The elevator worked about half the time. If you can’t walk up and down 4 flights of stairs with your luggage and groceries don’t stay here. There was no communication at all from management company on the condition of the elevator or if it would be fixed.
The unit itself was very nice. It’s right on the beach, lovely view. Screened in balcony gives you a useful, extra space. King size bed had nice mattress. Master bedroom walk in closet was great. The bathrooms are a little small but it was great that there were two of them, one in master and the other near second bedroom. Overall the furniture was nice and floors are newer rubber planks. Plenty of TVs, a little stereo, central air, newer kitchen appliances. Refrigerator made ice quickly. Everything we needed. Two beach chairs were in bedroom closet and those were perfect. The chaise lounges of the property are great but you can’t take them on the beach. The beach and pool were never too crowded. There is shuffle board next to pool which we used a lot. Several gas grills near pool. Guests would grill and eat dinner on 3 tables poolside. Nice, newer patio furniture and the pool and deck are in great shape, lovely