2/10 – Ungenügend
J Marie B.
22. Jan. 2022
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Inflexible, Overpriced, Dated Hotel Room
The location was convenient and it was fairly clean. Not much else positive I can say about this experience.
We booked a two night stay so we could drop our son off at Fort Lewis College. The college postponed student move in a week due to Covid. We explained this to the host, even sent the letter we received from the college, and asked to change our reservation date and were told we could not. It wasn't an issue of availability, they had availability for the date we requested to change to. We knew it was non-refundable and never asked for a refund. We get that the Covid situation is difficult for everyone. It is for us as well. We had already taken time off work, booked our travel, etc. A little flexibility on their part would've gone a long way. My husband and I are both frequent business and personal travelers. We've had to change a few reservations during the pandemic and up until now hotels, resorts, airlines, etc. have all been very understanding.
Rather than lose the entire amount we paid, which was much higher than other properties or hotels in the area, my husband and son decided to go for a couple days to get to know Durango since he will be going to school there and I planned to take him the following week for move in. Despite the fact that my husband and son's names were on the reservation from the beginning, I booked it so it was technically in my name and we were charged a substantial fee to change it into my husband's name so the two of them could check in without me.
This was an expensive and frustrating experience that could've been avoided had we just booked a normal hotel in the area. There are several to choose from. The following week when move in was allowed, my son and I stayed at a nice hotel that was 1/3 of the price of this VRBO, just as clean and conveniently located and more updated.
It's a shame that properties like this one give such a bad reputation to VRBO. We stayed in a wonderful VRBO property in Telluride last year that was beautiful, modern, and easy to check into. That made us more comfortable trying it again but after this experience I doubt we will take another chance with VRBO.
J Marie B.
Aufenthalt von 2 Nächten im Januar 2022
