8/10 â Gut
Bernd S.
3. Okt. 2023
Gut: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
VerbesserungswĂŒrdig: Check-in
Stuehlinger Apartment
Initial VRBO communication was difficult. VRBO did not send us access info in a timely manner. A relative living in Freiburg had to call the owner for the lockbox code, which we then obtained just when we arrived at the Freiburg train station.
While the apartment was clean and accommodating, we were unable to gain internet access or operate the TV as there were no instructions. We again had to contact the owner for assistance. Similarly, we were not able to operate the kitchen range without the owner's assistance (no instructions available locally).
While we did not travel by car during our stay, we did have access to a car which we sometimes parked in front of the apartment building. All signs indicated that parking is allowed. However, there is no sign that directs one to purchase a parking pass at a vending machine that is located on the other side and at the opposite end of the street if one doesn't display a Resident Parking Permit in the car. No instructions in the apartment that would alert the guest to this requirement and the danger of being issued a ticket if a parking permit wasn't displayed on the dashboard. When we parked our relative's car the afternoon of the day prior to our early morning departure, we promptly were issued a 20 Euro ticket (very annoying).
Finally, due to conflicting instructions where to leave the key, the cleaning lady could not enter the apartment and the owner had to call a locksmith to regain access to the apartment.
Bernd S.
Aufenthalt von 14 NĂ€chten im September 2023
