2/10 – Ungenügend
Stuart W.
18. Jan. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Don’t ever stay here!
We had the worst experience ever with this rental. The property didn’t look at all like the pictures posted on VRBO, to begin with. All kitchen appliances were dirty, pans were in a box on the floor. We could not control the temperature of the room. Thermostat was controlled by people living upstairs. The unit was extremely hot. We did not stay even one night. Called the owner, and asked for a refund, she said she would only return our money if she could rent the unit to someone else in the meantime, since we were leaving. Bathroom towels were cloth material, not “ bath towels”. We also called VRBO which did not help us at all. We lost around $800, and still had to pay for another hotel at last minute. VRBO customer service was also to be desired, and not even a partial refund was offered. The place, in our opinion, was below any normal expectations. I am not usually the one who sends bad reviews. But we were extremely upset that no one was able to at least refund us some of the money. Trust us, we stayed at several VRBO properties before, in different places and states in the US. I have never had such a terrible experience like this one.
Be aware, all photos are misleading. Don’t stay there.
Stuart W.
Aufenthalt von 5 Nächten im Dezember 2023
