Oceanfront Corner Condo w/ Ocean & Bay Views, Balconies & Shared Pool/Tennis

Thank you for taking the time to share your feedback with us, Ronald. We're pleased to hear that you found the unit spacious and well-equipped, and that you enjoyed the end units. We appreciate your suggestions regarding minor updates and upgrades. Your feedback is valuable to us, and we will pass this along to our team for consideration to enhance the guest experience. Thank you again for your valuable feedback. We look forward to the opportunity to host you again in the future.

Thank you for your feedback, Katie! We're glad you enjoyed your stay. We appreciate your suggestion about keyless entry and will consider it for future improvements. We hope to welcome you back soon!

Michelle, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

Thank you for taking the time to share such detailed feedback about your stay, Tom. We truly appreciate hearing from our guests, as it helps us understand where we’re succeeding and where we need to improve. We’re glad to hear that you enjoyed the view from the property—it’s certainly one of the highlights of the home. We also want to sincerely apologize for the many issues you encountered during your stay. Your comfort and satisfaction are very important to us, and we’re sorry that the condition of the unit did not meet your expectations. We take your concerns seriously and want to address each one to ensure future guests have a better experience. Regarding the photos of the unit, we want to clarify that the images are accurate representations of the home, though we acknowledge that the unit is older now than when the photos were originally taken. This is a common situation across many vacation rentals. We did not receive reports about broken faucets or a clogged tub during your stay or from guests who stayed after you, but we will personally inspect all faucets and the tub to ensure they are in proper working order and address any repairs needed. Similarly, we will examine the twin bed frames and make any necessary repairs to prevent them from collapsing. The kitchenware will be reviewed, and if any items are found to be in poor condition, we will replace them with matching, higher-quality pieces. While we have not had reports of the dryer damaging clothes, we will inspect it thoroughly and repair it if necessary. We have had maintenance check the door lock, and it is currently functioning properly. During your stay, we also provided physical keys to ensure you had access. We understand how important this is and will continue to monitor it closely. Regarding the beds, mattress firmness is a personal preference, so we are unable to update them, and the linens used are consistent with those provided in all units within this building. Towels are standardized across all Vacasa homes, so we cannot replace them with different options, but we appreciate your feedback. We will replace the moldy shower liner and the missing shelf in the refrigerator promptly. While we cannot add more outlets, we will inspect the extension cords and secure them to ensure safety. We will also reach out to a sliding glass door vendor to service the balcony doors so they open and close smoothly. The balcony furniture will be discussed with the owner to consider updates during the off-season. We will inspect the folding door near the dryer and consult with the owner about possible adjustments or removal if it obstructs access. The kitchen is designed to accommodate more than one person, and we have not received similar complaints before or after your stay, so we are unable to reorganize the space. There should be a plunger in the unit, and if it is missing, we will supply one immediately. We replaced two burnt-out light bulbs during your stay and will continue to inspect the unit for any wobbly furniture and repair as needed. The rusted front entry light switch will also be inspected and repaired to ensure it functions properly. We truly appreciate your thorough feedback and the opportunity to address these concerns. Your experience helps us improve, and we hope you will consider staying with us again in the future. We would love the chance to provide you with a much better experience and show you the high standards we strive to maintain.

Thank you, Lisa, for your feedback! We are happy you enjoyed this home. We appreciate your suggestion about some updates in the home. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!