Union Pier Riesiger Pool. 2 Blocks zum Strand

The guest checked in at 11:00 pm 7 hrs after the anticipated check in time. Being they were not able to arrive early we offered them a very late check out on the departure date. In addition we arranged to have the pool service come back the following day due to a severe storm that day. The guest texted that they much appreciated both gestures. At app 11:15 the guest texted that "the master BR is typically the largest and on the 2nd floor. Also that the the 2nd floor br was not a full bath. I replied that the master BR in many homes is on the main floor and that the 2nd floor bath was indeed a full bath with a jacuzzi tub. I then received a text saying that their were 2 dead moths in the house and it was "not in good shape". She then asked if I had any other dog friendly properties with a pool that was fenced in with 2 Masters? I replied "No I'm sorry, this is a very popular week-end (Apple Cider Century Bike Ride) And the only thing I have vacant is a 2br 1 bath with a deck no yard and no pool". I told her that this property was our most popular (of 6 rentals) and had been completely occupied since Memorial Day with the exception of 2days. She replied that their are dead bugs and the upstairs was not very usable. The following morning I drove by the property to further discuss her concerns but their were no cars outside so I tried calling the guest. At 1:00 pm the guest texted that they were going to leave the property because the house was not as advertised (2full baths) and not clean. (2dead moths). The truth is the guest texted this AFTER they vacated the property with no call or text. Prior to check in both the property manager and the owner inspected the property it was in pristine condition. After the guest vacated the property the condition was again inspected by the property manager and owner. Other than the one bed that was slept in and 2 used towels the property was clean and hardly used. This guest spent the night and NEVER communicated with us prior to vacating the property the following morning. We tried calling the guest but they did not pick up or return our calls. 2 days later they requested a refund. We pride ourselves in providing very clean and inviting rentals. This guests claims are unfortunate and untrue. We have documentation of all written and verbal communications as well as witnesses and pictures of the rental. The fact that a review like this can be posted without due diligence is not right or fair.