8/10 – Gut
Suzanne G.
10. Mai 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful Location and Nice Accomodations
The condo was very nice and just the right size for the two of us. The pools were well maintained and access to the beach was great, too!
One set of elevators was not working, so there were several times when we had to wait for a considerable amount of time, and once we just gave up, even though our condo was on the 14th floor.
The process of making a reservation and paying for it on VRBO is typically wonderful. However, after making our reservation for this particular place, we got an email from the rental management company, saying they wanted a front and back picture of my drivers license and credit card. That raised some pretty big red flags, so I contacted VRBO about it. The rental management company then said that we didn't have to do that, but it set a bad tone and made me regret booking there. In addition, all of their communication includes paragraphs with bold and all caps and highlights, which is very off-putting and demeaning. They include a huge list of things you must do or can't do; more than any place I've ever stayed before, and some of it is hard to measure or understand (How do the cleaning staff decide what's "excessive cleaning"?). Then when we arrived, the inside of some of the cupboards had drips and crumbs and sticky residue, which I had to clean myself. Hmmm...
Next time I would probably look for something that is managed by a different company or just an individual, hopefully someone who makes you feel good about deciding to rent from them.
Suzanne G.
Aufenthalt von 4 Nächten im Mai 2024
