2/10 – Ungenügend
Beth C.
5. Dez. 2021
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
No luxury, it’s a cheap apartment where you can hear the neighbors cough
First of all, I feel as though I was scammed by a “bait & switch”. When I arrived, I was told that the “private garage” in the listing that I reserved & paid for was “not available for this unit.” I expressed my disappointment to the owner’s “associate”, he tried to give excuses while showing me the broken couch “don’t use it” & the dangerous kitchen chairs, which are use at your own risk. So that was my 1st 5 minutes.
On Day 2 I messaged the host about the garage situation, which was the reason that I booked his property, and got nothing but excuses then silence when I asked for a partial refund. He completely ignored me & refused to admit that he completely lied (which is quite easily verified). VRBO should not allow hosts like this, we count on VRBO to hold hosts accountable.
Besides the bait & switch, there are other issues that will cause guests to spend a lot of time & money if they want to do anything other than sleep there. Such as no dishes, flatware, coffee maker, or lights in bedrooms. No extra blankets. The bath towels are small, old & worn & there are no hand or kitchen towels. If you use their hot pads you will burn your hand. The WiFi is weak, tv goes out often. Tv is bedroom is very old. The main bath shower pressure is weak, so I switched to the guest bath. The water pressure there is good but the cheap plastic shower curtain gets water all over the bathroom. I had to tape it down with duct tape. Drawer pulls are missing, light bulbs are burnt out & the main bathroom light is all rusty. There are cobwebs & dust. There’s a dishwasher & laundry but zero supplies. This list continues but this one is important if you have ALLERGIES - not sure the smell they are trying to cover but there are flowery plug-ins everywhere, & even though I unplugged all I could find the fake flowery smell gave me a daily headache. And when I left (after a week+ of a work & holiday stay) that damn smell came with me. I had to re-wash EVERYTHING.
Bottom line, if you pay more than $75/night you will be disappointed.
Beth C.
Aufenthalt von 11 Nächten im November 2021
