4/10 – Schlecht
Christine H.
9. Mai 2024
Gut: Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Check-in
Great Condo, except for the Fruit Flies
My husband, daughter, her friend and I stayed in this Condo for a week. The condo itself looks exactly like the photos. Nicely decorated, corner unit with a lot of natural light and right on the ocean. Beds were comfy. We did have several issues however.
Arrived at condo, keys did not work. I called Condo World and they had someone come over right away. He could not get the keys to work and went back to the office, came back with other keys which also did not work. After a call to someone they figured out no keys needed, there is a code for the keypad. This seems like something they should already know. Inside the unit, my daughter's friend sits in the chair at the desk and it collapsed to the ground. The wooden leg was broken and left in place. I called the CW office and left a message about what happened. Luckily no injury. After a couple hours in the unit my feet were black with dirt. The floors were disgusting. There were several problems next morning. #1 the coffee carafe was broken. I called the office and to tell them about the coffee carafe, the dirty floors, we had no hand towels or bath mats in 2 of the bathrooms and the main bath shower was up to my shins during my shower because the drain was clogged. CW sent a new carafe right over, had someone come and clean and had drain fixed that day. Very prompt response. Then came the fruit flies. So many we put out traps, it would kill them, more would come. I told CW at checkout about infestation.
Christine H.
Aufenthalt von 6 Nächten im April 2024
