4/10 – Mangelhaft
John S.
10. Apr. 2023
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Not a great experience...
Our overall impression with the property and the management of the property was poor. We encountered multiple issues with the property and the owners remain radio silent. I've never left a review before, but feel like it's appropriate to highlight a few things to prospective guests.
Things to watch for:
- the backyard is heavily promoted as a key feature of the property but most of it was trashed and looks nothing like what's depicted in the listing photos. There has been crazy weather in CA that impacted the yard, but I would expect either a heads up from owner and/or would think it could be fixed or addressed by them or the local property manager, e.g. collapsed fence, weeds everywhere, weathered furniture, stuff strewn about.
- Plumbing issues with both showers, e.g. no hot water, busted drain, shower heads not functioning
- trash bags and trash piled up in front of the garage in the front of the house - the first thing you see when you pull in
- garbage disposal not working
- The refrigerator's ice maker and water not working
- random worker shows up unannounced to "work on the yard" when we're at the house
The house itself is pretty much the standard deal where an older property has been updated with some new flooring, paint job, furnishings and new furniture and generally serviceable with the exception of super hard mattresses. The location I guess is fine in terms of proximity to stores, restaurants, etc., but the neighborhood is still transitioning.
I sent note to owners when we first arrived and I thought it was a friendly heads up about some of the issues and included photos in case they hadn't been to the property. Didn't get a response. When the worker showed up unannounced I sent another note and didn't get a response. We checked out yesterday and still no response. Perhaps the responsibility centers around local property managers not giving this place attention prior to guests arriving, but I would think owners/prop. management would want to make sure this place is good to go during spring break. Oh well.
So given the overall experience, I'm posting this review to caution future users who consider this property.
Thanks.
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John S.
Aufenthalt von 2 Nächten im April 2023
