PARKLAND VILLA • GERÄUMIGER & GROßER GARTEN

Thank you.

Great guest

Thank you for your feedback. We take guest experience seriously and always aim to address any concerns promptly during a stay. We are, however, concerned that none of these issues were reported at any point during your 15-day visit. We maintain open communication with all guests specifically so that, if something arises, it can be resolved immediately. Had we been made aware, our maintenance team would have addressed these matters without delay. Following your departure, our team conducted a full inspection of the property. While we routinely expect normal use, the condition in which the home was left, particularly the volume of trash and unlaundered items, required extensive additional cleaning and servicing. That said, we have reviewed the items mentioned in your feedback and are taking appropriate steps to verify and address anything that requires attention, as we continuously work to maintain the home to a high standard for all future guests. We appreciate you bringing these points to our attention and wish you the best in your future travels.

Dear ML Thank you for sharing your feedback. We’re sorry to hear about the check-in inconvenience and understand how stressful that can be. Access details are always available on the VRBO app, and we also send a follow-up message the day before arrival. We’ll review our process to ensure it’s as seamless as possible. Regarding the property’s condition, we appreciate your comments about wear and tear. While many guests have enjoyed its spaciousness and amenities, we’ll use your feedback to prioritize updates and improvements. We hope you were still able to enjoy the pool, yard, and time with your family. Your input is invaluable in helping us improve, and we’d love the opportunity to host you again for a better experience. Best regards, Jhonson

We strongly disagree with this review and want to provide accurate context for future guests. At check-in, the guest arrived with more than five additional, unapproved people, which was a violation of the reservation terms that had been clearly communicated prior to arrival. Despite this, we worked in good faith to accommodate the group. Shortly after arrival, the guest made multiple requests, including an extra air mattress, additional sheets, and a replacement TV remote (the home has hree TVs, and one remote was reported not working). Within two hours, all requested items were personally delivered. Although the guest continued to raise complaints, we proactively offered the option to cancel the stay with a full refund and allow them to leave if the home did not meet their expectations. The guest declined this offer in writing and confirmed that she was satisfied enough to continue with the reservation. Regarding privacy concerns: any entry referenced was limited to a utility/laundry area accessed via the garage, solely to address guest-reported issues, and not into living or sleeping spaces. No unannounced or inappropriate entry occurred. The water, none of these were raised during her stay