Hauptstadt Stadtwohnung #3

Eric was polite in communication and left the unit in good condition. While we appreciate all feedback, some of his expectations did not seem fully aligned with our listing. Our property is a privately owned condominium within a condo association, and the unit is accurately represented in both the description and photos. The space shown in our listing is exactly what guests can expect upon arrival. Our goal is to provide a clean, updated, and thoughtfully appointed stay at a fair value. While our property is not marketed as a luxury accommodation, it is intentionally priced to offer guests a comfortable, well-equipped home base while leaving room in their budget to enjoy all that the area has to offer. We always encourage future guests to review the listing details and photos carefully to ensure our property is the right fit for their travel style and expectations

Hello John! I’m so sorry that the cleanliness was not up to par during your visit. I do wish that you would have reached out during your stay and we would certainly have taken care of the problem promptly. I will get with our cleaning crew on your review so that they will make sure going forward that the ceiling fans are not missed. As for the bed being uncomfortable, we have tried to accommodate all of our guests but unfortunately some like the beds firm and some like the beds soft. It really comes down to preference and I don’t know how to remedy that. As for the area, we have been operating short term rentals in this area for over 6 years now and on other platforms we hold a 4.8 star out of 5. I’m sorry that you felt that it didn’t meet your expectation. We are located centrally to all frankfort has to offer and most of our guests love our location as it’s only 5 minutes to wherever you want to be. Hopefully these items don’t dampen your reason for visiting Frankfort and you arrived back home safely. Take Care, Kelley