Serene Family Retreat |♛Royal Beds, Fireplace, Pkg

If you look at past reviews you can see that these statements are not correct. The guest had an issue turning on the a/c which I called about several times to help with, but the guest would not answer the phone. Because of the inconvenience, I refunded him half of his stay, which was more than fair. Expecting a full refund over a situation I tried to assist with is unreasonable. Outside of this, the property has excellent reviews with cleanliness being one of the main highlights.

On every other platform, this home is rated 4.5+ stars. Exceptional reviews when it comes to cleanliness, location, safety amongst other things. The reason this guest is upset is because they stayed almost the full stay and did not receive a full refund which is just completely unfair on my end. I also have proof that they stayed well into the next afternoon which caused me to lose not only the first night they stayed but also the additional day they stayed. If the home was in unsatisfactory conditions from the second they checked in, why would these guests stay almost 2 full days on a 3 day booking? Upon reading the review you would think that they stayed in a crime scene or an abandoned house, which is just utterly disrespectful and completely false.