Newly Renovated Casita West Little Havana

Hi Keyanna, When guests stay in a house it is understood it has a road in front, because that is exactly where the house entrance is, if you were looking for a gated community, they are rarely found in Miami and the few are non VRBO available because the law here forbids short term. You called me and texted me daily and within minutes I answered all your concerns, please do not falsely review your stay, not this, not other in the future. The entire house was what you rented and it has 3 parking spots, two in the front of the house (street) and another one on the left driveway. You wanted full money back because you changed your mind to stay in a hotel, as you told me when you checked in, and because I couldn’t return your booking you were uncomfortable. I am very sorry you wanted a gated community but that is not what you booked, instead I deliver a new entire house, new furniture and luxury decor, and you returned my new white sofa completely dirty and needed to steam cleaning asap, it is noted in the house rules that I could charge you, but instead I didn’t. Thank you, Mercedes

We are very sorry that the washing machine broke, we informed you that as we don’t manage the service of General Electric there was nothing we could do to advance the technician visit. What we could offer is the recommendation of the closest and best place for a Wash & Fold service for a great fee. Your reservation didn’t include the extra guest that has a price of $50/night, therefor the sofa-bed was not prepared accordingly. Nevertheless, we facilitated the sheet set for the extra guest the same day, each room is equipped with comforters and 4 pillows per bed, also, the house had an extra blanket and pillows in one of the closets, that in your review you mistakenly forgot to remember. When you requested a second blanket for the sofa-bed the maid delivered it to you the next day. The toaster is forbidden in the home insurance, when you noted the need of a toaster, we recommended to use the broil of the oven that works exactly for the same use. All cooking ingredients are responsibility of the guest. Said that, we went beyond our hosting responsibilities to serve your demands. Please note we will invoice the extra guest fee in the following dates.

Thank you for your kindly words, see you soon!

Thank you Janett, It was our pleasure to have you!