4/10 – Schlecht
Lynn V.
18. März 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Nice condo but terrible Vacasa Customer service.
I booked a long weekend at Telluride for skiing and to spend time with my family. My daughter’s soon to be finace’ informed me weeks before our planned vacation he was planning to propose to my daughter the first night of our trip. He had secured a photographer to capture this momentous event on film and set a 4:45 appt in town before the sunset. I had contacted Vacasa several times before our trip to request early check in or if the room could be cleaned early to allow my daughter to shower before going out. The staff was not courteous and emphasized their check-in policy. On the day of our arrival, my soon to be son-in-law called Vacasa to ask again. We were told that the cleaning service would be contacted. After several phone calls to the company and then to the general manager, the cleaning service did not show until ten minutes before check-in. In fact, our place was not ready until after 5:00. The general manager noted that he would provide a refund up to 50% of our stay, but I have not yet received it. Moreover, the fireplace and three TV’s did not work. The supervisor noted that two tv’s do not work and that the third or main tv was spotty. He appeared late or around 4:45 with an unpleasant attitude. In addition, the hot water was also inadequate for a three bedroom condo. The water became freezing cold after two showers. We enjoyed the condo and its amenities, but the horrendous check-in experince started our vacation on a very negative note.
Lynn V.
Aufenthalt von 3 Nächten im Februar 2024
