Luxushaus in Naples mit privatem Pool & zu Fuß zum Strand von Esthetic Stays

Thank you for your kind review! We’re so glad you enjoyed the home and its proximity to the beach, and that it worked well for your family. We truly appreciate you staying with us and hope to welcome you back again soon!

Thanks so much for the great review! We’re so glad you enjoyed your stay. Hope to host you again soon!

Thank you so much for your kind review! We’re delighted to hear that you and your family enjoyed your stay again and that the home and its location worked so well for you. It truly means a lot to us that you chose to return for a second visit. We’d be happy to host you anytime and look forward to welcoming you back again in the future!

My apologies you didn't feel the sleeper sofa was comfortable. This is the first complaint I've had so I had no idea. I will look into a new mattress for it. We leave that bedroom the way it is so there is another place for someone, or children to watch TV should they want to get away for a bit.

I was not aware of any pool issues prior to this guests arrival. Previous guests checked out that morning and didn't say word. Once I was informed, I did everything I could to get it fixed ASAP, which I did. Some things are just beyond my control. There is a hair dryer in every bathroom. Again, I was not informed of one not working until AFTER GiGi's stay, otherwise a replacement would have been brought immediately. It is now replaced. Again, I was not informed of the ice maker not dispensing until AFTER GiGi's stay again. And yet again, I was not informed of the beach wagon being broken, this has since been replaced. Yes, the two sliders are messed up and we have had new handles on order for months now and unfortunately have been delayed due to covid, however, there are several doors going to the pool area so I wouldn't think that would ruin a vacation. I do have house watch that goes through after my cleaners, but she doesn't check for every little issue that could arise, but does make sure everything is clean and working. All of these complaints have now been fixed and had I known prior to your departure, they would have been fixed immediately. Additionally, I gave you money back for the inconvenience of the pool even though it was just the heater not working and many people charge for to heat the pool. I was also very responsive each time you called.