4/10 – Mangelhaft
Oanh M.
26. Aug. 2025
Gut: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
I wish I could give a higher rating. We arrived late Thursday night and the host had been very responsive and accommodating. The house was very quiet, comfy, and had everything we needed, except for the ants! The morning after we arrived, we noticed a few ants around the sink area, so I messaged the host to let her know. She apologized and said she would put up ant traps and take care of it, which we appreciated. We came home that night, and noticed a few ants, but figured they would be taken care of soon. On the third day, we noticed a long trail of ants that had extended from the kitchen sink now to the living room ceiling. And also saw a couple of ants on the couch and in the bathroom, so they had clearly spread. Not wanting to deal with ants getting into our things and crawling all over us, we decided to leave and get a hotel for our last night there. I asked if we could get a refund since this was clearly a situation that could have gotten worse, and we wanted to be in sanitary conditions. Totally thought the owner would oblige and she did not. This makes no sense. We would have GLADLY come back and stayed at this cute studio since our son just started at San Diego State, and the place really had everything we needed, but are severely disappointed we had to pay for the third night AND a hotel room. Now we will never come back to this place that had so much promise. Definitely disappointed.
Oanh M.
Aufenthalt von 3 Nächten im August 2025
