Chandler Single Family / Beheizter Pool & Spa / Swim up Bar

Thank you for your kind words. We want our guests to feel like they are at home when they are at ours. It is rewarding to hear that we've been able to do that.

We had a major wind storm right before the guest's arrival Wednesday night. The pool did have leaves from our mesquite tree, which, when settled on the bottom look like dirt. The pool water was clear and usable. Our pool service comes on Mondays and Fridays. Because of the storm, they wouldn't be able to get there before Friday. The pool was vacuumed on Friday. Our head housekeeper met with the guest about an hour after I talked to the guest. She was there for twenty minutes. She replaced two shower curtain liners that were in bad shape but couldn't address some spots on the carpet, or paint the baseboard trim because it appeared dirty. The guest did not have her address any other problems that were noted in an email I didn't see until later that evening. Our landscape crew was able to be there on Friday to clean up the debris from the wind storm. Our reviews have all been fives, with one four, for the past several guests, including a five from the most recent guest that left two days before this guest's arrival. I had provided the guest with a telephone number for any problems or concerns. The guest first emailed me, which I didn't see because I was travelling. This guest then filed a complaint with Vrbo before the guest called me that morning. The text of the email, that I saw much later, was quite different than our conversation. I was made aware of the guest's complaint via Vrbo, not from our conversation.