Phoenix V 1004 | Planschbecken für die Kleinen | Strandlage | Meine Strandurlaube

Shari, thank you for informing us about some things that may need some additional TLC. All of our condos go through a deep cleaning during the off season! We have shared your comments with the Property Manager as she will be able to address this on the next clean, or during the next deep clean! Thank you so much for choosing Beach Getaways!

Thanks for sharing your feedback! We understand that parking fees can feel like a pinch, but just to clarify, the resort management/HOA determines the cost. While it’s not the highest along the coast, it does come with the perk of ample spaces—something not every resort can boast. Good parking does come at a premium, but we hope it didn’t put too much of a damper on your trip. Hopefully, the beauty of our slice of paradise made up for it!

Kelly, we are happy that your family you enjoyed the location of the condo and the amenities at the property! We are sorry to hear you encountered complications with the facilities’ elevators! Operations and maintenance of a property’s elevators fall under the facilities management however, this issue has been resolved. We are sorry to hear that you were met with a broken washer upon arrival. When Maintenance learned of the issue, we sent a contractor to inspect the washer on the same day. A part had to be ordered and we apologize we couldn’t get this fixed during your stay. With regards to the cleaners, missing minor details is NOT in line with the standards at Beach Getaways. We have alerted the Property Care Team to make sure these issues are being addressed and resolved. You were incredible guests, and we’d love another chance to impress you. Please contact us directly when booking next time and we can offer a discount for giving us another try!

We appreciate you sharing your feedback regarding your recent stay at our condo! We're delighted that you enjoyed the fantastic location and the balcony view – those are aspects enjoyed by many of our guests. Your concerns about the cleanliness of the room were communicated to our housekeeping staff immediately and we regret any inconvenience this may have caused. We understand that your experience did not meet your standards, and we apologize if the cleanliness fell short of providing you with the exceptional stay you anticipated. It’s certainly our goal to provide a top-notch getaway experience to all of our guests. It's our hope that you might reconsider and give us another opportunity to provide you with an improved experience in the future. Thank you for sharing your insights, and please feel free to reach out directly if you have any further thoughts or concerns.

SarahJane, thank you for sharing your experience and bringing some items to our attention that may need some TLC. We have shared your comments with our Property Care Team to ensure these areas of concern are addressed. We appreciate you letting us know as this is the best way to maintain the quality of all of our condos. We hope to host you again soon and thank you for choosing Beach Getaways!